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Shipping Policy

Effective Date: September 6, 2026

1. General Information

All products from Consolidated Ink, LLC are made to order. Shipping times may vary based on the product type, quantity, and approval of artwork proofs. Our goal is to deliver your order quickly while maintaining the quality and craftsmanship that define our brand.

2. Production & Turnaround Times

Production begins only after proof approval and payment have both been received. Delays in either will extend the turnaround time. Typical production times by product line:

  • Custom T-Shirts & Apparel: 2–3 weeks
  • Embroidered & Printed Hats: 2–3 weeks
  • Custom Patches (patches only): 3–4 weeks
  • Custom Patch Hats: 4–5 weeks

These are production times only and do not include shipping transit time, which varies by destination and carrier method. Your confirmed timeline is provided with your quote. Rush production may be available for select items — tell us your in-hands date when requesting a quote and we’ll tell you if we can hit it.

3. Shipping Methods & Carriers

Orders ship via UPS, FedEx, DHL, or other trusted carriers. You will receive tracking information via email once your order has shipped.

If you prefer a specific carrier or wish to use your own account number, please include that information with your order. We will do our best to accommodate all reasonable requests.

4. Shipping Costs

Shipping costs are calculated based on weight, size, and destination. Domestic ground shipping is typically the most cost-effective method.

International shipments may incur customs duties, taxes, or import fees, which are the responsibility of the recipient.

5. Risk of Loss & Damage

All shipments are FOB Origin – Westlake Village, CA. Title and risk of loss transfer to the customer once the carrier picks up the shipment.

Please inspect all packages upon arrival. Visible shipping damage should be reported to the carrier at delivery and to us within 5 business days so we can file a carrier claim. Separately, our Satisfaction Guarantee covers defective, damaged, or incorrect products for 45 days from confirmed delivery — see our Refund & Returns policy for details.

6. Order Tracking

Once your order ships, you will receive a tracking link via email. Please allow 24–48 hours for the carrier’s system to update. If you do not receive tracking information within three business days after your scheduled ship date, contact us at [email protected] with your name and order number.

7. International Shipments

We ship worldwide. International transit times vary by destination and customs processing. All duties, tariffs, and import taxes are the responsibility of the buyer.

8. Lost or Delayed Shipments

Occasionally, carriers experience delays due to weather, customs, or seasonal volume. While these are outside our control, we will work closely with the carrier to help locate or replace any lost or delayed shipment when reported promptly.

Contact Us

Consolidated Ink, LLC
31200 La Baya Dr. #302
Westlake Village, CA 91362
Email: [email protected]
Phone: 1-877-212-2545